At NSCosmetics, we aim to make returns clear and straightforward while maintaining strict hygiene and safety standards for cosmetic products.

This Returns Policy explains when and how items can be returned. For information about refunds, please refer to our Refund Policy.

This policy does not affect your statutory rights under the UK Consumer Rights Act 2015.

1. Return Eligibility

You may request a return within 14 days of receiving your order, provided that the item meets the eligibility criteria below.

To be eligible for a return, items must be:

  • Unused and unopened
  • In their original packaging
  • With all seals and hygiene stickers intact
  • Accompanied by proof of purchase (order number or receipt)

2. Hygiene & Safety Restrictions (Important)

Due to hygiene and safety reasons, opened or used cosmetics and personal care products cannot be returned, unless they are faulty.

This includes (but is not limited to):

  • Skincare products
  • Hair care products
  • Makeup items
  • Personal care items

Once a hygiene seal has been broken, the item becomes non-returnable.

3. Non-Returnable Items

The following items are not eligible for return, unless faulty:

  • Opened or used cosmetics or personal care products
  • Hair extensions, wigs, and personal accessories
  • Gift cards
  • Perishable goods
  • Sale items clearly marked as non-returnable

4. How to Request a Return

To request a return, please email us at returns@nscosmetics.co.uk within 14 days of receiving your order and include:

  • Order number (e.g. NSC-XXXX)
  • Item(s) you wish to return
  • Reason for return

Please do not send items back without prior authorisation. Unauthorised returns may be refused.

5. Return Approval & Instructions

If your return request is approved:

  • We will provide return instructions and, where applicable, a return shipping label
  • Items must be returned within the timeframe provided in the instructions

Returned items are inspected upon receipt to ensure they meet eligibility requirements.

6. Return Shipping Costs

  • Faulty or incorrect items: Return shipping costs will be covered by NSCosmetics
  • Change-of-mind returns: Customers are responsible for return shipping costs unless otherwise agreed

Original delivery charges are non-refundable unless the item is faulty.

7. Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us immediately at contact@nscosmetics.co.uk with:

  • Your order number
  • A description of the issue
  • Clear photos of the item

We will assess the issue and offer a replacement, repair, or refund in accordance with your statutory rights.

8. Refunds

Approved returns are refunded in accordance with our Refund Policy, including timelines and payment method details.

Please refer to our Refund Policy for full information on refund processing.

9. Contact Us

If you have any questions about returns or need assistance, please contact us:

NSCosmetics
📧 Email: returns@nscosmetics.co.uk
📞 Phone: 07440 107771
📍 Address: 10 South Lodge Avenue, Mitcham, London, UK, CR4 1LU